Step 5 Click the Insert or Insert and Close button. The softkeys that are associated with the standard softkey template that you chose get added at the end of the nonstandard softkey template.
Duplicate softkeys automatically get deleted. If the number of softkeys for a particular call state exceeds 16, the optional softkeys for that call state will be removed from the end to the front. If after the optional softkeys are removed, the number of softkeys still exceeds 16, an error displays. Step 6 To save your softkey set configuration, click the Update button. Step 7 To make the updates of the softkey template take effect on the phone, click the Restart Devices button.
This procedure describes how to configure softkey positions for each call state in a nonstandard softkey template that you created.
Step 2 From the list of matching records, choose the softkey template in which you want to configure softkey positions. The Softkey Layout Configuration window displays. Step 4 To configure the softkey positions for a call state, choose the call state from the Call States list. The Softkey Layout Configuration window redisplays, and the fields Unselected Softkeys and Selected Softkeys display softkeys that are applicable to the call state that you chose.
Tip To create a relative place holder for a softkey, add the Undefined softkey. This allows the softkey that you added to occupy the same softkey position in all call states. Step 5 To move softkeys from one list to the other, use the right and left arrows. Step 6 To rearrange the positions of the Selected Softkeys, use the up and down arrows.
Step 7 To save your softkey set configuration, click the Update button. Step 10 To make the updates of the softkey template take effect on the phone, click the Restart Devices button.
You can make changes to custom, nonstandard softkey templates that you created:. Use this procedure to rename a nonstandard softkey template that you created. Step 2 From the list of matching records, choose the softkey template that you want to rename. Note You can rename only softkey templates that display a check box in the left column.
Step 3 In the Softkey Template Name field, enter the new name. Step 4 Click the Update button. Whatever the reason, check the column on the left and the column on the right for your desired feature, otherwise the results will be rather disappointing. To apply this beautiful gem of a Feature Control Policy you just created, you need to assign it to the phone.
You can do so on the phone configuration page. Be sure to go ahead and reset your device. Note that there is no re-ordering of buttons in this brave new world. Table 5 lists the feature buttons and their corresponding LED behavior.
Only features with radio icons will indicate their state via LED. Blink—call in queue at Hlogout state. Enters ephone-template configuration mode to create an ephone template. Optional Configures an ephone template for softkey display during the alerting call state.
Optional Configures an ephone template for softkey display during the call-connected state. Optional Configures an ephone template for softkey display during the call-hold state. Optional Configures an ephone template for softkey display during the idle state. Modifies the order and type of softkeys that display on an IP phone during the remote-in-use call state. Optional Configures an ephone template for softkey display during the ringing state.
Optional Configures an ephone template for softkey display during the seized state. Exits ephone-template configuration mode. Applies an ephone template to the ephone that is being configured.
If you are done modifying the parameters for phones in Cisco Unified CME, generate a new configuration file and restart the phones. Enters voice register template configuration mode to create a SIP phone template. Optional Configures a SIP phone template for softkey display during the call-connected state. Optional Configures a phone template for softkey display during the call-hold state.
Optional Configures a phone template for softkey display during the idle state. Optional Configures a phone template for softkey display during the seized state.
Optional Configures a personal user phone template for softkey display. When the CLI command softkeys personal-conf-user is configured, you cannot configure other state specific softkeys. Exits voice register template configuration mode. Enters voice register pool configuration mode to set phone-specific parameters for a SIP phone. Applies a SIP phone template to the phone you are configuring. Use this command to verify your configuration. In the following example, the softkey display is modified in phone template 7 and the template is applied to SIP phone 2.
All other phones use the default arrangement of softkeys. These commands display the contents of individual templates. The IP phone must support softkey display. Enters telephony-service configuration mode. Use the show running-config command to display an entire configuration, including Flash softkey, which is listed in the telephony-service portion of the output.
Use the show telephony-service command to show only the telephony-service portion of the configuration. Enters ephone-template configuration mode. Prevents the specified softkey from invoking its feature. Applies an ephone template to an ephone. Performs a fast reboot of this ephone. Repeat Step 5 to Step 8 for each phone to which the template should be applied. Use the show running-config command to display the running configuration, including ephone templates and ephone configurations.
Use the show telephony-service ephone-template command and the show telephony-service ephone command to display only the contents of ephone templates and the ephone configurations, respectively.
Modifies the order and type of softkeys that display on a SIP phone during the ringing call state. Configures a service URL button on a line key. Enters voice register pool configuration mode. Applies the SIP phone template to the phone. Configures a feature button on a line key.
Range: 1 to Feature button can be configured under voice register pool or voice register template configuration mode. If both configurations are applied, the feature button configuration under voice register pool takes precedence.
If you are done configuring the feature buttons for phones in Cisco Unified CME, generate a new configuration file and restart the phones. The following example modifies the softkey display on four phones by creating two ephone templates. Ephone template 1 is applied to ephone 11, 13, and Template 2 is applied to ephone The softkey displays on all other phones use the default arrangement of keys.
The following example establishes the appearance and order of softkeys for phones that are configured with ephone-template 7. The Hlog key is available when a phone is idle, when it has seized a line, or when it is connected to a call. Phones without softkeys can use the standard HLog codes to toggle ready and not-ready status.
The following example establishes the appearance and order of softkeys for phones that are configured with voice register template 7. The Hlog key is available when a phone is idle, when there is a ringIn, or when it is connected to a call. The following example blocks the use of Park and Transfer softkeys on extension The following example blocks the conference feature on extension , which is on an analog phone:.
The following example shows iDivert softkey in connected state:. The following example shows three URL buttons configured for line keys:. The following example shows URL buttons configured in voice register template The following example shows three feature buttons configured for line keys:.
If you are done modifying the parameters for phones in CiscoUnifiedCME, generate a new configuration file and restart the phones. For more information, see Generate Configuration Files for Phones. The softkeys commands are included in ephone templates that are applied to one or more individual ephones. For more information about templates, see Templates.
The HLog softkey must be enabled with the hunt-group logout HLog command before it will be displayed. For more information, see Configure Call Coverage Features. The following table provides release information about the feature or features described in this module. This table lists only the software release that introduced support for a given feature in a given software release train. Unless noted otherwise, subsequent releases of that software release train also support that feature. The ability to customize softkey display in the hold call state was added.
Configurable softkey display the ability to customize softkey display in the alerting, connected, idle, and seized call states was introduced. Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. PDF - Complete Book Updated: December 5, Chapter: Customize Softkeys. You can modify softkeys for the following call states: Alerting—When the remote point is being notified of an incoming call and the status of the remote point is being relayed to the caller as either ringback or busy.
Connected—When the connection to a remote point is established. Hold—When a connected party is still connected but there is temporarily no voice connection. Idle—Before a call is made and after a call is completed. Seized—When a caller is attempting a call but has not yet been connected. Answer—Picks up incoming call. Callback—Requests callback notification when a busy called line becomes free.
Press Update softkey to update the list of parties in the conference, for instance, to verify that a party has been removed from the conference. When the Phone Off Time is reached but the phone is in use.
The range of the field is 20 to minutes. The default value is 60 minutes. Enable Audible Alert When enabled, instructs the phone to play an audible alert starting 10 minutes before the time that the Phone Off Time field specifies.
The audible alert schedule is: At 10 minutes before power down, play the ringtone four times. At 7 minutes before power down, play the ringtone four times. At 4 minutes before power down, play the ringtone four times. The maximum length of this field is characters. EnergyWise Secret The security secret password that is used to communicate with the endpoints in the EnergyWise domain.
Allow EnergyWise Overrides This check box determines whether you allow the EnergyWise domain controller policy to send power level updates to the phones. The following conditions apply: One or more days must be selected in the Enable Power Save Plus field. Associate Device with End Use—Associate the endpoint with a user. Enable Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller.
Step 2 Locate the IP phone that you want to configure. Step 2 Locate the phone to be configured. Step 3 Set the following parameters. Set Up Monitoring and Recording The Monitoring and Recording feature allows a supervisor to monitor an active call silently.
The following procedure adds a user to the standard monitoring user groups. Step 3 Click Add Selected. Step 4 Click Add to User Group. Step 5 Add the user phones to the list of Application Users controlled devices.
Step 6 Select Save. The Power Negotiation feature is enabled by default. Set Up Automatic Port Synchronization You can set up synchronization on a single phone or a group of phones. Set the Automatic Port Synchronization parameter. Step 3 Click on the Device Name of the phone. The Phone Configuration window appears. Step 4 Go to the Product Specific Configuration Layout area and from the Bluetooth Profiles drop-down list, choose the applicable profile.
Step 5 Check the Override Common Settings check box for any setting in the Product Specific Configuration area that you wish to update. If you also set these same parameters in these other windows, the setting that takes precedence is determined in the following order: Device Configuration window settings highest precedence Common Phone Profile Configuration window settings Enterprise Phone Configuration window settings lowest precedence Set Up SSH Access You can enable or disable access to the SSH daemon through port Step 2 Select the appropriate phones.
Step 2 Locate the phone to be set up. Step 3 Configure the Call Forward Notification fields. Field Description Caller Name When this check box is checked, the caller name displays in the notification window. By default, this check box is checked. Caller Number When this check box is checked, the caller number displays in the notification window.
By default, this check box is not checked. Redirected Number When this check box is checked, the information about the caller who last forwarded the call displays in the notification window. Dialed Number When this check box is checked, the information about the original recipient of the call displays in the notification window. FAC—controls the ability for a user to dial a number. By default, the feature is disabled. If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order: Device Configuration window settings Common Phone Profile window settings Enterprise Phone Configuration window settings Step 3 Select Save.
Step 2 Check the load information in the Inactive Load Information field. Step 4 Download the exported tar file and untar it. The default is 5. Set Up Peer Firmware Sharing When enabled, the feature allows the phone to discover like phones on the subnet that are requesting the files that make the firmware image, and to automatically assemble transfer hierarchies on a per-file basis. The feature provides the following advantages in high-speed campus LAN settings: Limits congestion on TFTP transfers to centralized remove TFTP servers Eliminates the need to manually control firmware upgrades Reduces phone downtime during upgrades when laree numbers of phones are reset simultaneously Peer Firmware Sharing may also aid in firmware upgrades in branch or remote office deployment scenarios that run over bandwidth-limited WAN links.
Settings include: Enabled, which is the default value. Disabled Note Phone Firmware Release 9. Step 2 Find your phone from the list of phones that associate with the Cisco Unified Communications Manager. If you set these same parameters in these other windows too, the setting that takes precedence is determined in the following order: Device Configuration window settings highest precedence Common Phone Profile window settings Enterprise Phone Configuration window settings lowest precedence Step 6 Select Save.
Select the appropriate IP phones. Configure the Remote Port Configuration parameter. Set Headset Sidetone Control When users handle calls using headsets, they may find that they are hearing feedback as they speak. Step 2 Find your phone from the list of phones. If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order: Device Configuration window settings Common Phone Profile window settings Enterprise Phone Configuration window settings Step 5 Select Save.
Step 3 Select the appropriate Recording Profile. The possible values are Disabled or Enabled. Table 6. Step 2 Set the park monitoring fields as described in the following table. Table 7. Park Monitoring Reversion Timer This parameter determines the number of seconds that Cisco Unified Communications Manager waits before prompting the user to retrieve a call that the user parked.
Default: 60 seconds If you configure a nonzero value, this value overrides the value of this parameter set in the Service Parameters window. Enable Actionable Incoming Call Alert When this feature is enabled, an actionable alert displays when there is an incoming call.
Note If both the Custom Line Filters and Actionable Incoming Call Alert features are enabled, actionable call alerts apply only to the lines that are covered by filters. The possible field values are: Disabled: default The actionable incoming call alert is disabled. If you also configure this field in the other windows, the setting precedence is: Device Configuration window settings Common Phone Profile window settings Enterprise Phone Configuration window settings Step 3 Select Save.
Step 2 Find your phone from the list of phones associated with the Cisco Unified Communications Manager. If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order: Device Configuration window settings Common Phone Profile window settings Enterprise Phone Configuration window settings Enable Call History for Shared Line For more information, see the documentation for your particular Cisco Unified Communications Manager release.
Step 4 Go to Product Specific Configuration Layout area and from the Logging Display drop-down list box, choose the applicable profile. Set Up Custom Line Filter The Custom Line Filter feature provides configurable options that help reduce alert activity by filtering it to high-priority lines as desired. Step 2 Set the Default line filter field.
Phone Button Templates Phone button templates let you assign speed dials and call-handling features to programmable buttons. Step 2 Click Find. Step 3 Select the phone model. Step 4 Select Copy , enter a name for the new template, and then select Save. The Phone Button Template Configuration window opens. Step 5 Identify the button that you would like to assign, and select Service URL from the Features drop-down list that associates with the line.
Step 8 Select the new phone button template from the Phone Button Template drop-down list. Step 9 Select Save to store the change and then select Apply Config to implement the change. When you configure an All Calls button on the phone, users use the All Calls button to: See a consolidated list of current calls from all lines on the phone.
Procedure Step 1 Modify the phone button template to include the All Calls button. Step 2 Assign the template to the phone. Step 2 Click Add New. Enable: Select the check box. Note If you change the service URL, remove an IP Phone service parameter, or change the name of a phone service parameter for a phone service to which users are subscribed, you must click Update Subscriptions to update all currently subscribed users with the changes; otherwise, users must resubscribe to the service to rebuild the correct URL.
Control Phone Web Page Access For security purposes, access to the phone web pages is disabled by default. Note Some features, such as Cisco Quality Report Tool, do not function properly without access to the phone web pages.
Step 2 Specify the criteria to find the phone and select Find , or select Find to display a list of all phones. Step 3 Select the device name to open the Phone Configuration window for the device. Step 4 Scroll to the Product Specific Configuration area. Step 5 To enable access, from the Web Access drop-down list, choose Enabled. Step 6 To disable access, from the Web Access drop-down list, choose Disabled.
Step 7 Select Save. Step 2 Find the phone that you need to set up and click the hyperlink for the phone. Set Up a Softkey Template Using Cisco Unified Communications Manager Administration, you can associate a maximum of 18 softkeys with applications that are supported by the phone. The default is Feature Control Policy. Note Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone.
Table 8. Conference Conference Confrn Yes Conference is a dedicated button. Step 3 Select Save. Step 3 Select the profile to modify. Step 6 Click Apply Config. The range for the timer is 0 to sec. If the field is set to 0, then TLS session resumption is disabled. IPMA has three key components: Manager A manager is the user whose incoming calls are intercepted by the call routing service. Assistant An assistant is the user who handles calls on behalf of a manager.
Assistant Console The assistant console is a desktop application that can be used by assistants to perform tasks and manage most features. The softkey template is configured in Cisco Unified Communications Manager. Standard Shared Mode Manager Supports manager for shared mode. Standard Assistant Supports assistant in proxy or in shared mode. Table 9. Intercept All states Divert a call from the assistant's phone to the manager's phone and autoanswer it. Set Watch All states View the status of call being handled by an assistant.
Divert All All states Divert all calls that are routed to the manager to a preconfigured target. Note Intercept, Set Watch, and Divert All should only be configured for a manager phone in proxy line mode. Procedure Step 1 Configure the phones and users. Step 2 Associate the phones to the users. Step 4 Configure system administration parameters. Step 9 Configure phone parameter, manager, and assistant settings, including the softkey templates. Step 11 Configure dial rules. Step 12 Install the Assistant Console application.
Step 13 Configure the manager and assistant console applications. Enable Privacy Settings You can control the information displayed on the assistant phone and in the assistant phone log for private manager calls using the parameters: Show Remote Private Calls and Record Call Log for Remote Private Calls. By default, Show Remote Private Calls is disabled. Step 2 To show "Private" on the manager's private call on an assistant phone, enable the Show Remote Private Calls field for the assistant phone.
Step 3 To log a manager's private calls on an assistant phone, enable Record Call Log for Remove Private Calls for the assistant phone.
Step 2 Scroll to the Audio EQ field and select the appropriate setting from the list. Step 3 Click Save. Set the Label for a Line You can set up a phone to display a text label instead of the directory number. Step 3 Locate the line instance and set the Line Text Label field. Step 4 Optional If the label needs to be applied to other devices that share the line, check the Update Shared Device Settings check box and click Propagate Selected.
Step 5 Select Save. Was this Document Helpful? Yes No Feedback. Actionable Incoming Call Alert. Agent Greeting. Alert Calls. All Calls. All Calls on Primary Line. Anonymous Call Block. Any Call Pickup. Answer oldest call.
Assisted Directed Call Park. Audio-Only Lock Icon. Audio Parameter Enhancement. Auto Dial. Automatic Port Synchronization. Bluetooth Profiles. Block External to External Transfer. Call Back. Call Chaperone. Call Display Restrictions. Call Forward. Call Forward All Loop Breakout. Call Forward All Loop Prevention. Call Forward Destination Override.
Call Forward Notification. Call History Display Enhancement. Call History for Shared Line. Call Park. Call Pickup. Call Recording. Call Transfer Notification. Enables users to see who transferred the call to them. Call Waiting. Caller ID. Caller ID Blocking. Calling Party Normalization. CGI ModelInfo. Cisco Extension Mobility.
Cisco Extension Mobility Cross Cluster. Cisco Web Dialer. Client Matter Code. Conference and Transfer Enhancement. Configurable DF Bit. Configurable Font Size. CTI Applications. Custom Line Filters. Default Back To All Calls. Default Wallpaper Control. Device Invoked Recording. Dial Tone From Release Key. Directed Call Park. Dual Bank Information. Enlarge Unique Call Identifier. External Call Control. Fast Dial Service. Forced Authorization Code. Handset Bass Adjustment. Headset Sidetone Controls.
Hide Video Option. Hold Reversion. Hold Status. Hunt Group Display. Incoming Call Toast Timer. Allows users to place and receive intercom calls using programmable phone buttons. Intelligent Session Control.
IPv6 Support. Line Select. Line Select for Voice Messages. Line State Display Enhancement. Line Status for Call Lists. Line Text Label. Sets a text label for a phone line instead of the directory number.
Log Out Of Hunt Groups. Meet Me Conference. Message Waiting. Missed Call History. Mobile Connect. Mobile Voice Access. Monitoring and Recording. Multiple Calls Per Line Appearance. Music On Hold. Plays music while callers are on hold. On-Hook Dialing. One Button Access to Call History. Pause In Speed Dial. Peer Firmware Sharing. Phone Secure Web Access.
Plus Dialing. Presence-Enabled Directories. Privacy Setting Enhancement. Programmable Feature Button. Prompt for Barge. Protected Calling.
Remote Port Configuration. Ring Tone Setting. Secure and Nonsecure Indication Tone. Secure Conference. Separate Audio and Video Mute. Serviceability for SIP Endpoints. Services URL Button. Session Handoff. Shared Line. Simplified New Call Bubble. SSH Disable. Softkey Policy Control. Softkey Template. Speed Dial. The administrator can configure the RTCP authentication tag length for secure video calls. Time-of-Day Routing.
Restricts access to specified telephony features by time period. Time Zone Update. Unified Font Size Enhancement. Uniform Resource Identifier Dialing. Unique Call ID Display. Video Mode. Video Support. Enables video support on the phone.
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